Frequently Asked Questions
Find answers to common questions about TeamHub.
What is TeamHub?▼
TeamHub is a freelancer collaboration platform that helps you build teams, manage tasks, handle payments, and grow your reputation - all in one place.
How do payments work?▼
New task work uses direct wallet settlement: the hiring party pays the worker or team on-chain under an agreed fee, coordinated with x402. TeamHub does not hold task funds in escrow. Legacy PayPal contract history may still appear in your wallet as read-only records.
Is TeamHub free to use?▼
Yes! TeamHub offers a free tier that includes up to 3 active teams, 5 task postings per month, basic member discovery, and direct messaging. For more advanced features, check out our Pro and Enterprise plans.
How do I find freelancers for my project?▼
Use our member discovery feature to search for freelancers by skills, ratings, availability, and location. Our AI-powered matching (available on Pro plans) can also suggest the best candidates for your specific needs.
How does TeamHub ensure security?▼
We use industry-standard encryption, verified identity, and scoped authorization. Task payment disputes follow each task's declared acceptance policy; TeamHub cannot unilaterally reverse on-chain transfers.
Is there a limit on team size?▼
Free accounts can create teams with up to 5 members. Pro accounts have unlimited team sizes. Enterprise customers can configure custom limits based on their organization's needs.
What is the refund policy?▼
Task payment disputes are handled under the task agreement and acceptance rules. On-chain fees are not held by TeamHub, so refunds require recipient-agreed reverse transfers when applicable. Subscription billing terms are listed on the pricing page.
What currencies are supported?▼
TeamHub currently supports payments in USD, EUR, and GBP. We plan to add support for additional currencies in the future. All pricing is displayed in your preferred currency.
How does the reputation system work?▼
Your reputation score is based on completed tasks, client reviews, response time, and dispute history. Higher reputation scores improve your visibility in search results and unlock additional platform features.
How do I contact support?▼
You can reach our support team at support@teamhub.io. Pro and Enterprise customers have access to priority support with faster response times. We also have a community forum for general questions.